General FAQs

ARE BOOKINGS ESSENTIAL?

Yes, we recommend you book at least one week in advance, 2 weeks in advance for double treatment in our very popular double treatment room and 4 weeks in advance if you are seeking a group booking.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We take mastercard, visa and debit card, paypal and cash.

WHAT HAPPENS IF I AM RUNNING LATE FOR MY APPOINTMENT?

We require you arrive 15 minutes early to your scheduled appointment. This will allow you time to relax, complete any necessary paperwork and have a one on one consultation with your Therapist to cover any possible contraindications and to directly tailor the treatment to you. A late arrival may reduce your treatment time.

WHAT HAPPENS IF I NEED TO CANCEL?

We understand that sometimes you need to change your schedule. We kindly ask that you give us 24 hours notice so that someone else may visit us. Less than 24 hours notice will attract a 50% cancellation fee. Less than 3 hours or no-show will be charged at 100% of your treatment cost. At the time of booking, we do require either your credit card details or pre-payment for the services booked. Gift Vouchers will be forfeited if you do not show up for your appointment.

IS THERE PARKING AVAILABLE?

There is parking under the Landmark building or along the beach strip. Or you can park in the free council carpark in Mooloolaba and it’s a short walk to Waterfall Spa.

WHAT SHOULD I WEAR TO MY APPOINTMENT?

Your appointment at the Spa is "your time" so wear comfortable clothing so you can relax. Most treatments will require you to disrobe. We supply disposable underwear depending upon your treatment. If you are having a pedicure we strongly suggest open toe shoes.

PACKAGES

IS THE WEDDING SPA PACKAGES AVAILABLE ANY DAY OF THE WEEK?

You can book a Spa Package every day except for Sunday (as we are closed). As the weekend is our busiest time, we suggest you book at least 4 weeks minimum in advance for this package.

WHAT IS THE MINIMUM BOOKING REQUIREMENT FOR WEDDING SPA PACKAGE?

Group bookings start from 3 or more clients, always subject to treatment room availability.

WHAT SHOULD THE GUESTS WEAR FOR A WEDDING SPA PARTY?

Guests can wear anything they feel comfortable in and which can be removed easily removed if they are experiencing a relaxing or remedial spa treatment.

DO YOU PROVIDE FOOD OR DRINK DURING THE SPA WEDDING PACKAGE?

The Spa can provide cheese platter, chocolates and champagne if pre arranged during the booking process.

HOW MUCH IS A SPA WEDDING PACKAGE?

All prices of our packages can be found by clicking here.

DO I HAVE TO PAY A DEPOSIT FOR A SPA WEDDING PACKAGE?

To secure the day and time of your Spa Wedding party, we require a 20% deposit at the time of booking. Once this payment has been received and cleared, your booking will be confirmed by email. In paying the deposit you have agreed to Waterfalls Day Spa terms and conditions.

The total spa package fee is required at least 14 days prior to the event. This enables us to secure the staff, equipment and product required for your wedding spa party.

If there is a cancellation with at least 14 days’ notice, you are entitled to a refund of all moneys paid, excluding the deposit. If less than 14 days’ notice is received only 50% of the total monies paid will be refunded, excluding deposits.

CAN I TAILOR A PACKAGE FOR MY HEN'S PARTY?

We are happy to discuss with you a package that would suit the bride to be and her bridal party. Please call and speak with the Spa Manager within business hours on 5444 3050 and we will help you tailor a spa party.